When to put the tools down
A loud bang, a gap in a spring, frayed cables, or a door sitting crooked or out of its track are all signs to stop immediately. These problems get worse — and more dangerous — every time the opener tries to move the door.
DIY checks
Five safe things to try first
Quick checks anyone can do. Springs and cables are under extreme tension — leave those to us.
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1
The door closes, then goes right back up
Look at the two small sensors near the floor on each side. Wipe the lenses, make sure both lights are steady and nothing — a recycling bin, a boot, a leaf — is between them.
2
The wall button works but the remote doesn't
Swap the remote battery. Then check the wall control: many have a 'lock' or 'vacation' button that blocks remotes when it's on.
3
The door feels incredibly heavy by hand
That's the classic sign of a broken or worn spring. Stop using the door and call us. Spring work is never a DIY job.
4
Everything is loud and shaky
Spray hinges and rollers with a garage door lubricant (not grease or WD-40). Still noisy afterwards? The rollers are probably worn out.
5
The power's out and the car is inside
Pull the red release cord to lift the door by hand. When the power is back, run the opener once and it will re-latch on its own.
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